See what people are saying about us

“Due to our recent on-time delivery performance, we have started to regain the confidence of our customer base and dealer network.  The renewed confidence has started to translate into more sales, and we expect this trend to continue giving us an advantage in a competitive market.”

      Connie Bates, Customer Service Manager
      Jamestown Metal Products

"It was very refreshing to work with the staff from Performance Management Associates.  I am use to having consultants come into an organization, tell us things we already know, and go directly to the shop floor so they can “implement everywhere” without consideration for the real financial benefits.

Performance Management Associates started with the big picture and sought real benefits.  It is from that point; they guided us as to where to apply our efforts so we could meet our operational and profit objectives.  They also bridged the gap between traditional financial/managerial practices, and the required improvement initiatives that drive profitability and customer satisfaction."

      John Spadone, Plant Manager
      Inscape Architectural Interiors

“I was not sure what to expect from engaging Performance Management Associates to facilitate their Value Stream Management program with our company.  As with many companies, we are attempting to grow our business in a very competitive and global market.  It became apparent to us, that the best way to provide value to our customers was to best utilize our resources and employee skills to achieve the business growth we desired.

Performance Management Associates provided a holistic view of our business, which was the catalyst we needed in order to see our available opportunities.  They challenged our paradigms and our business assumptions so that we could better focus our efforts in the business.   We now have much more clarity in our objectives, and have been shown a way to best manage inventory in a distribution environment for the best financial return.”

      Daniel Blixt, President
      Westburgh Electric, Inc.

“The results of the synchronous flow implementation were customer orientated and significant.  We improved our on-time delivery performance, reduced production lead time and corrected quality problems experienced in the field.  The transition process challenged the way we think about our business and allowed us to see it from a cause and effect perspective.  The main result however, is that it provided a central focus for our staff to positively change the way we operate, and to better position the company for the challenges we face in our market and strategic plan.”

      Jeff Christie, President
      Jamestown Metal Products

"We were very pleased with the results using the services of Performance Management Associates.  They helped enable our staff to better understand the value we provide our market as seen through the eyes of our customers.  Jamestown Furniture Hardware is a young and growing company with a business model based on providing supply chain solutions to a high-end furniture market.  Our customers rely heavily on us to seamlessly integrate into their business in order to manufacture products and service their customers.  As a result, factors such as on-time delivery, product availability and short lead times are critical to the success of our business. 

Performance Management Associates provided the training, and worked with our staff to develop the infrastructure to tighten the various links in our supply chain.  The transition process included structuring roles and responsibilities around customer requirements, building the appropriate systems for enhanced visibility through out the supply chain, and transitioning our sales process from selling product to selling business-to-business value solutions.  They have provided the insight and value to help advance our company to a higher level of execution and operating standards." 

      Alison Churchill, General Manager
      Jamestown Furniture Hardware Corporation

"We saved ourselves a lot of pain and suffering because of the efforts put forth by Performance Management Associates (PMA).  We were seeking to acquire another packaging company as part of a growth strategy for our business.  PMA assisted us with the due diligence and negotiations process during conversations with the target company.  Through the guidance of PMA staff; we realized the target company was not a good fit for our company, and that the asking price was too high when considering the value added to our business model from the acquisition."

      Darren Lisicki, President
      Advantage Packaging and Fulfillment

“We now utilize our capacity to better support our sales efforts.  One of the most noticeable differences on the shop floor is the rate that our products flow through the plant.  When problems do arise, they are easily identified and dealt with in a timely fashion.  Managing the flow has transitioned from not understanding the cause of our “traffic jams” due to the piles of work in process inventory, to that of the “traffic cop” who directs traffic in a real time manner.“

      Ralph Wallace, Operations Manager
      Jamestown Metal Products

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